Patient Pharmacy FAQs & Answers
We believe in keeping our patients well-informed. Browse our detailed answers to common patient questions to learn more about how we support your care.
- Q: How do I refill a prescription?: A: You can request refills by calling (516) 746-4720, submitting Rx numbers online, or stopping by our Mineola, NY pharmacy counter.
- Q: How long does it take to prepare my prescription?: A: Most routine prescriptions are ready within a few hours. Custom compounded formulations require precise laboratory mixing and are usually ready in 24 to 48 hours.
- Q: Can I transfer my prescriptions from another pharmacy?: A: Yes! Simply provide us with your basic information and your old pharmacy's name, and our clinical team handles the transfer.
- Q: Do you offer free delivery?: A: We provide free prescription delivery to eligible patients throughout New York, New Jersey, Connecticut, Pennsylvania, Massachusetts, and beyond.
Medical & Prescription Compliance Notice
FAQ answers are for educational purposes and do not replace clinical advice. Please consult your provider or speak with our clinical pharmacists regarding your specific medical therapy.